Sanders Industries provides high value contact center solutions to leading industries nationwide

We provide top quality contact center services around the clock – both inbound and outbound – for businesses and consumers. We regularly exceed industry KPIs and have the lowest attrition in the marketplace.

Our team of experienced senior management includes leading authorities on customer care, technical support fulfillment and help desk operations.

A nationally certified Minority Business Enterprise (MBE), we are dedicated to improving the lives of our employees, customers and communities.

Industries

Our solutions are extremely flexible to meet your business needs and quick to market. In a highly competitive industry, we pride ourselves on having the creativity, expertise and technology to effect rapid change for companies of any size, in any industry including:

Telecommunications

Financial Services

Government

Technology

Cable

Travel

Healthcare

Utilities

Technology

Our contact centers leverage the following technologies:

  • Multichannel Access

  • Automatic Call Distribution (ACD)

  • Interactive Voice Response Systems (IVR)

  • Customer Satisfaction (CSAT) Management

  • Quality Management

  • Workforce Management (WFM)

  • Voice & Screen Recording

  • User-Driven Reporting and Monitoring

  • Database Integration

  • CRM Integration Services

  • Rapid Application Development & Integration

Message from the Founder & CEO

Our mission is to change the lives of our agents, clients, and their customers by providing businesses with the best people, process and solutions to help them build long-term growth and success. We achieve this through:

  • Focusing on our customers’ future first.
  • Embracing entrepreneurial thinking.
  • Developing the talents of our people.
  • Maintaining integrity and responsibility in all of our actions.

We are committed to creating long-term value for our customers, employees, and the communities they serve. The Sanders Industries model is based on leveraging the latest technology, training, and people to provide an outstanding customer experience for those who matter most: your customers.

Sincerely,
Joseph Sanders

Joseph J. Sanders